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Must-Have Skills

Salesforce Platform Expertise
Robust hands-on experience with Salesforce Sales Cloud and Service Cloud.
Experience designing and configuring: Leads, Accounts, Contacts, Opportunities, Cases, Knowledge Base, Queues, Omni-Channel, Service Console, Entitlements and SLAs
Understanding of Salesforce security architecture including Profiles, Permission Sets, Sharing Rules, and Role Hierarchies.

Development Skills
Strong Apex development experience.
Expertise in: Lightning Web Components (LWC), Apex Triggers, Batch Apex, Queueable Apex, Scheduled Jobs, SOQL/SOSL
Experience with Salesforce APIs: REST API, SOAP API, Bulk API, Platform Events

Automation & Integration
Robust experience with Salesforce Flow.
Experience integrating Salesforce with:ERP systems, Marketing Automation platforms, Contact Center solutions, Third-party applications
Familiarity with middleware platforms such as MuleSoft, Boomi, or Informatica.

Development Best Practices
Experience with Git-based source control.
CI/CD and DevOps understanding.
Experience working in Agile delivery environments.
Unit testing and deployment management expertise.

Positive-to-Have Skills (Advanced Use Cases)
Advanced Salesforce Capabilities like integration with Salesforce Data Cloud,



Salesforce Marketing Cloud integration.
Salesforce Einstein AI capabilities.
Agentforce implementation exposure.
AI-powered case routing and service automation.
Predictive lead scoring and opportunity insights.

Service Transformation
Omnichannel service orchestration.
Intelligent case routing and workforce optimization.
Knowledge management and self-service portal implementations.
Conversational AI and chatbot integrations.

Preferred Certifications
Salesforce Platform Developer I & II
Salesforce Sales Cloud Consultant
Salesforce Service Cloud Consultant
Salesforce App Builder

Ideal Candidate A hands-on Salesforce Developer who can independently build, customize, and integrate Sales Cloud and Service Cloud solutions while supporting business teams in optimizing sales effectiveness, customer service operations, and CRM-driven customer experiences. The candidate should be comfortable working across configuration, customization, integration, and platform development.

Location:

India - Maharashtra- Pune - Baner - Amar Madhuban Tech Park

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent

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