Roles and Responsibilities
Manage CRM systems to track customer interactions, sales performance, and marketing campaigns.
Develop and implement effective strategies for improving customer satisfaction through personalized communication channels.
Collaborate with cross-functional teams to identify areas of improvement in service management processes.
Analyze data from various sources (e.g., Google Analytics) to optimize marketing campaigns and drive business growth.
Provide product support by troubleshooting issues, resolving complaints, and escalating complex problems when necessary.