Core Responsibilities
Shift Operations: Manage control room workflow, maintain agent staffing levels, and conduct pre-shift briefings.
Dispatch Oversight: Monitor Emergency Response Officers to guarantee the nearest Basic Life Support (BLS) or Advanced Life Support (ALS) ambulances are dispatched promptly.
Critical Incident Escalation: Intervene during mass-casualty events, severe trauma, or major public health emergencies.
Quality & Compliance: Audit call-taking standards and adherence to medical triage scripting.

Key Performance Indicators (KPIs)
Turnaround Time (TAT): Dispatching vehicles within defined state or organizational latency parameters.
Compliance: Zero tolerance for unauthorized downtime or protocol deviations during triage.

Qualifications & Requirements
Education: A graduate degree in emergency management, healthcare administration, business, or a related field.
Experience: 1 to 5 years working in emergency communications or a high-volume BPO setting, including 1 to 2 years in a leadership role.
Technical Skills: Proficiency in Computer-Aided Dispatch (CAD) software, GPS tracking systems, and GIS mapping tools.

📌 Shift Supervisor Call Centre Patna (India)
🏢 Zenplus
📍 India