Service Coordinator – 3-Wheeler Electric Vehicle Company

Key Roles & Responsibilities:
Coordinate daily service operations and assign work orders to technicians.
Schedule preventive maintenance and repair appointments.
Act as the primary point of contact for customers regarding service inquiries, complaints, and follow-ups.
Monitor workshop activities to ensure timely completion of service jobs.
Maintain service records, job cards, warranty claims, and repair history in the DMS.
Track spare parts availability and coordinate with the parts department for timely procurement.
Follow up on pending spare parts, warranty claims, and repair status.
Prepare daily, weekly, and monthly service performance reports.
Ensure customer complaints are resolved within the committed turnaround time.
Coordinate vehicle inspections, PDI (Pre-Delivery Inspection), and delivery readiness.
Manage insurance claims, accident repair coordination, and RSA (Roadside Assistance) documentation.




Maintain workshop documentation, service registers, and customer records.
Coordinate with sales, logistics, and management for vehicle delivery and after-sales support.
Handle courier dispatches and tracking for spare parts, chargers, batteries, and warranty returns.
Communicate with customers regarding service updates, estimated delivery dates, and repair costs.

Skills Required
Customer Relationship Management
Service Operations Coordination
Warranty & Claims Management
Workshop Management
DMS (Dealer Management System)
Inventory & Spare Parts Coordination
Microsoft Excel, Word & Outlook
Time Management & Multitasking
Documentation & Report Preparation

Pay: ₹12,000.00 - ₹15,000.00 per month

Perks
Cell phone reimbursement
Commuter assistance
Versatile schedule

Work Location: In person

📌 Service Coordinator Maradu
🏢 EVgo
📍 Maradu