Service Coordinator / Service Support Executive

Key Responsibilities
Record inward and outward repair entries in the ERP system for customer, supplier, and vendor repairs.
Maintain repair follow-up logs by recording material receipt, dispatch, and repair status dates.
Tag inward materials with traceability labels to ensure accurate tracking.
Follow up daily with suppliers and vendors regarding pending repairs, spare parts, and deliveries.
Prepare customer quotations based on engineer indents and spare parts costing.
Maintain physical and digital filing of installation reports, chargeable service reports, and AMC (Annual Maintenance Contract) visit reports.
Organize and maintain scanned copies of installation, service, and AMC reports for easy retrieval.
Print delivery challans, shipping documents, and address labels for spare parts dispatch.
Coordinate weekly stock transfers and scrap material deliveries to the stores department.
Maintain service visit follow-up logs and ensure timely dispatch of spare parts as requested by service engineers.




Update and maintain job completion records and service status logs.
Attend customer calls, record service requests, and direct them to the appropriate service engineer or manager.
Develop familiarity with inventory, spare parts, and stock availability to support service operations.
Create initial service call entries by recording enquiry details, customer contact information, equipment details, and the nature of the problem.
Coordinate with internal teams to ensure timely execution of service activities and maintain accurate documentation.

Key Skills
ERP data entry and record management
Vendor and supplier coordination
Customer service and communication
Documentation and filing management
Quotation preparation
Inventory and spare parts coordination
Follow-up and coordination skills
Microsoft Excel, Word, and email communication
Attention to detail and organizational skills
Ability to manage multiple tasks and meet deadlines

📌 Service Coordinator Mechanical Engineer Navi Mumbai
🏢 Amar Equipments
📍 Navi Mumbai