Service Design Manager Role will be -
Accountable / responsible for creating Service Design for projects which will be transitioning into BAU.
Responsible for re-engineering existing service design / IT Support Model in place of where changes would be required.
Responsible for continuous improvement of Service Design and Support template / Business Readiness checklist and assist PM / BA to define technical aspect within these checklists.
Responsible for reviewing and approving service designs
Experienced Business Analyst and valuable in requirements gathering
Possess Good Analytical skills
Possess Valuable communication skills and experience in dealing with senior stakeholders
Experienced in technical documentation
Responsible for handling transformation solutions by ensuring ITIL standards and best practices for service management such as service operations, supplier management, SLM and continuous service improvement.
Responsible for maintaining Service Acceptance Criteria
Contributing to Hypercare of projects post Go-Live in BAU
Bachelors degree in Information Technology, Computer Science, Engineering, or a related field.
8+ years of experience in IT Service Management, Service Design, Service Transition, or IT Operations.
Proven experience in Service Design,



IT Support Models, and BAU transitions.
Strong Business Analysis and requirements gathering experience.
Experience working with senior stakeholders and cross-functional teams.
Robust understanding of ITIL processes, including Service Operations, Service Level Management, Supplier Management, and Continual Service Improvement.
Excellent analytical, communication, and documentation skills.
Create and manage Service Designs for projects transitioning into BAU support.
Review, enhance, and approve Service Designs, IT Support Models, and Business Readiness Checklists.
Gather and analyze business and technical requirements.
Ensure operational readiness and compliance with ITIL best practices.
Maintain and govern Service Acceptance Criteria.
Prepare and maintain service and technical documentation.
Collaborate with project teams, support teams, vendors, and senior stakeholders.
Drive service transformation and continuous service improvement initiatives.
Support Hypercare activities post go-live and ensure a smooth transition to BAU.
Identify risks, dependencies, and support requirements to ensure successful service delivery.

📌 Service Designer Pune (India)
🏢 Zensar
📍 India