Role & responsibilities

Study and analyze to improve Service delivery, bring down service cost to consumer & channel partner, Site Assessment, Trial product study, report chronic complaints to immediate supervisor for corrective & preventive action. Co-ordinate with service and sales team to resolve service complaints and to ensure customer delight
Facilitate Dealers and Authorized service centers (ASCs) for speedy service delivery and with technical and service back up.
Assess field performance of products through field visits against our specifications; Highlight the field deviations and providing necessary technical guidance to dealers and shop mechanics
Monitor spares stock at dealer shop for rapid moving items against fixed reorder levels
Interact with area mechanics for product feedback on construction, performance and service aspects in comparison with successful competitors

Preferred candidate
Electrical and Mechanical knowledge in Pumps and the complete system / Induction Motor, Diagnosis, Process knowledge & People management.
Valuable listener, Patience, Decision making, Apathy for consumer, diagnosis of faulty pumps, study and understanding site conditions, providing right solutions

📌 Service Engineer Indore
🏢 Samudra Pumps
📍 Indore