About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a Current World of Communications �The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Responsibilities �Taking ownership of customer issues reported, solving their problems through by providing resolution. �Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. �Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams �Ensure SLA are achieved & work proactively to maintain the same.

Desired

Skill sets �Demonstration of problem-solving skills �Prior experience of providing customer service support in rapid paced, high availability, 24X7 settings. �Maintain awareness of latest technologies in the domain

📌 Sr Customer Service Executive Global Network Operations Pune
🏢 Tata Communications
📍 Pune