Job Summary

Senior Customer Support Engineer - Indore is responsible for delivering customer support in terms of technical service at Madhya Pradesh.

This position reports to the State Service Manager-Guj, MP, CG and is part of the WEST Service team in the Service department located in Indore and will be fully remote.

Responsibilities
Install, maintaining the instruments and Providing Basic Operation Training during Installation to Provide effective product and customer support.
Ensures Preventive Maintenance planning (PM), MOD are performed in timely manner
Seeks timely support for difficult product issues avoiding unnecessary down time, Maintain recommended Spare Parts for all product Range and Maintain excellent customer relationship, specifically with his/her directly assigned accounts by adhering to field service policies procedures and standards.

Requirements




Must be an Engineering Graduate with B.E./B.Tech. Degree
Should have a minimum working experience of 3 to 5 years in the relevant field with exposure in customer services (Technical) in the IVD industry.
Should have advanced Technical Competency in one of the Product lines in IVD product. Should have adequate skills to consultatively help & support technical troubleshooting along with other functions. And able to drive corrective and preventive actions to improve service delivery based on customer feedback.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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