Own operational delivery of relationship surveys and customer listening programs, managing workflows including targeting, scheduling, distribution, reminders, and tracking.
Oversee customer interview programs with scheduling, capacity planning, vendor support, and reporting.
Manage VoC program KPIs, operational health metrics, and lead continuous improvement initiatives.
Coordinate resolution of operational, data, workflow, and platform issues.
Maintain governance, compliance, and operational controls.
Develop and maintain playbooks, training materials, and self-service resources; deliver stakeholder onboarding and enablement.
Support closed-loop feedback processes to improve accountability and link feedback to business actions.

Requirements

Must-Have:
Bachelor's degree or equivalent experience.




5+ years of experience in customer feedback programs, research/CX operations, or program management.
Hands-on experience with Qualtrics, Medallia, and Salesforce workflows.
Robust program management, operational excellence, analytical, problem-solving, and communication skills.
Proven experience managing cross-functional stakeholders and driving process improvements.

Nice-to-Have:
Experience in Customer Success, Customer Experience (CX), or Customer Insights.
Experience with enterprise-scale Voice of Customer (VoC) programs.
Knowledge of training and enablement programs.
Familiarity with customer research methodologies.
Experience using analytics platforms.

📌 Senior Voc Program Manager Bengaluru
🏢 Accelon Consulting
📍 Bengaluru