Position - Senior Technical Support Specialist / Application Support Specialist (Tier 2)
3 to 5 years of experience in technical support/application support.
Customer-oriented attitude with excellent communication skills (verbal & written) is a must.
Excellent problem-solving and multitasking skills with proficient troubleshooting skills on Windows & Linux platform.
Working on tasks within SLA.
Experience supporting SaaS, Cloud, DevOps, or Enterprise Software solutions.
Scripting experience in PowerShell, SQL, VB scripting for automation.
Familiarity with virtualization technologies such as Hyper-V, VMware, or Azure Virtual Machines.
Experience with CRM and ticketing platforms such as Salesforce, ServiceNow, Zendesk, or Dynamics.
Knowledge of software deployment, digital signing, software packaging, and licensing systems.
Prior experience working with global customers (preferably US (NAM)) on phone and giving them support through remote management tools.
Collaborate with Product Engineering, QA, and Product Management teams to resolve defects and product issues.
Immediate joining is preferred.