Support Analyst:

Primary Skill Set:
Communication should be excellent, due to client facing role
Able to communicate well in English: Speaking, Writing, Reading
Ability to provide and follow directions.
A positive, friendly attitude
Work Experience & thorough Knowledge on Microsoft Windows Platform, Microsoft Office
Experience troubleshooting Windows OS, Apple iOS and Android and Apple Apps common user navigation issues
Basic administration knowledge in Office 365
Basic Active Directory user administration, password resets, etc.
Fundamentally sound understanding of desktop computing
Basic understanding of networking is essential
Ability to learn and share information with others
Positive attitude to work in a rapid-paced workplace
Ability to multitask.
Must demonstrate willingness to adhere to schedule, policies and procedures.
Experience in Customer Care in one of the Industries like Hospitality, Online food delivery apps and Food and Beverages.





Minimum Qualification:
4+ Years experience in US client facing Help Desk/Contact Center/Customer Service Support.

Roles and Responsibilities:
Participate in a 24x7 Operations Model
Perform Shift Handover as per defined procedure
Initial point of contact and coordination for all End-user Service Requests
Provide Help Desk support to end-users of proprietary software.
End-to-end Service Request Management, escalation, resolution and closing process.
Provide phone and email support
Manage multi-channel inbound Service Requests.
Monitor Help Desk Ticket Queue and client infrastructure
Track tickets to closure, ensuring they are properly tagged
Update all work inside tickets
Provide troubleshooting and support for end-user applications
Participation in ad-hoc and recurring meetings

📌 Support Analyst Role @ Tao Digital Chennai (India)
🏢 Tao Digital
📍 India