Job Summary The Ticketing Agent is responsible for verifying airline reservations, issuing tickets, processing reissues, and ensuring all booking and fare details are accurate. The role involves managing ticketing deadlines, supporting booking agents with fare-related queries, maintaining proper documentation, and ensuring accurate billing records while delivering efficient and timely service.
Key Responsibilities
Review incoming reservations to ensure bookings are made using valid airline fares
Verify booking details and ensure required information is entered accurately
Monitor and follow up on bookings pending ticketing or review
Manage GDS queues and issue tickets within timelines
Process ticket reissues based on booking changes
Assist booking agents with fare-related queries and suitable fare options
Prepare and dispatch accurate ticket documentation
Ensure billing records are updated accurately for all issued tickets
Skills Required
Bachelor’s degree in any field
Diploma or certification in Travel & Tourism, Airline Ticketing, or related field will be an added advantage
Knowledge of airline ticketing and fare rules
Proficiency in GDS systems (Amadeus, Galileo, Sabre, etc.)
Attention to detail and accuracy in bookings and ticketing
Valuable communication and coordination skills
Ability to manage deadlines and multiple bookings
Problem-solving and fare verification skills
Time management and organizational skills