of Subject Matter Exper

Job Title: SME

Objectives The SMEs objective is to actively assist a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team leader/Team Manager, Operations, who will be the first point of contact for any issues, questions, or concerns.

Key Result Areas (KRAs)

Leadership
The SME is responsible for maintaining constant process knowledge in the team.
Responsible for maintaining and documenting all updates received from the business area.
Will be a part of clients calls as required and will be responsible to update the teams alongside the Supervisors
Responsible for cascading / providing training on current updates to all team members.
Responsible for conducting the knowledge check.
Responsible for suggesting and driving process improvements.
Should have multi-tasking skills as a Trainer / QC / Processor and will conduct refresher trainings / handle Quality sessions on a need basis.
Monitor and coach underperformers to improve their quality and efficiency.
To be a part of the regular production and produce agreed numbers.
Address and ensure resolution on all process related queries of the team members

Essential Functions:
Review,



analyze and ensure timely settlement of investor and mortgage insurance claims and managing claims to determine status and bring to closure and request extensions as needed.
Must be updated with all investor guidelines in order to file claims.
Document and maintain all system necessary for proper claim handling and follow-up.
Research issues and obtain proper supporting documentation in a timely manner as requested by the investor or mortgage insurance company.
Monitor claim process reports to ensure all required responses are timely filed.
Complete timely audits of all assigned claims to ensure all requirements have been met and claim process can be validated.

Qualification:
Diploma / Graduate any discipline.
3 - 4 years of experience in BPO, U.S Mortgage/ Data Processing background.
Previous experience with mortgage claim filing is a requirement.
Minimum of 2 years in the Sr. Process Associate role.

Skill Sets
Valuable interpersonal skills
Positive written and verbal Communication skills
Ability to coach
Self-motivated
MS Office Knowledge
Flexibility to work in different shifts (especially night shifts)

US Mortgage Certification

📌 Us Mortgage Process Associate Chennai
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