JOB PROFILE

Designation

Steward

Grade

B02/ASST/L2

Location

Thane/Pune / Indore/ Dombivli

Department

Support Services (Hospitality)

Qualification

Diploma or Certificate in Hotel Management, Catering, or Hospitality Services; Higher Secondary Certificate (HSC) with relevant hospital experience.

Professional Experience

1–2 years of experience as a steward or server in a hospital hospitality department, hotel, or corporate food service setup.

Role Purpose To deliver high-quality food, beverage, and dietary hospitality services directly to patient rooms and guest dining areas, ensuring absolute adherence to hygiene standards, therapeutic dietary requirements, and skilled service protocols.

Key Responsibilities
Oversee and execute the accurate setup, portioning, and presentation of food trays according to prescribed patient diet charts.
Deliver meals, beverages, and snacks to patients in their respective rooms promptly, keeping temperature integrity intact.
Verify patient credentials and cross-check special dietary updates before serving to prevent clinical food distribution errors.
Provide polite, attentive hospitality service to guest dining lounges and internal executive conference meetings.
Explicit soiled dishes, trays,



and service gear from patient floors efficiently, ensuring strict segregation of general waste and dietary washables.
Monitor pantry equipment operations and report maintenance or shortage issues immediately to the Shift Supervisor.
Coordinate closely with clinical nutritionists and kitchen operations teams to process last-minute dietary modifications or adjustments.

Skills & Competencies
Strong hospitality ethics with an empathetic, customer-first approach.
Clear understanding of food safety regulations, hospital sanitization protocols, and grooming benchmarks.
Positive verbal communication and active listening skills.
Ability to handle immediate patient requests or concerns politely under pressure.
Dependable team player with strong physical stamina and operational coordination skills.

Key Relationships

Key Relationships
External: Patients, Patient Attendants, and Corporate Guests.
Internal: Hospitality Supervisors, F&B; Operations Team, Clinical Dieticians, and Floor Nursing Staff.

Please Note: is only a general guideline and will change depending on the organizational requirement.

📌 Steward Dombivli
🏢 Jupiter Hospital
📍 Dombivli