Job Summary An Inside Tele Officer is responsible for handling outbound and inbound calls to potential and existing customers. The role focuses on generating leads, promoting products/services, closing sales, and maintaining customer relationships over the phone.
Key Responsibilities
Make outbound calls to prospective customers to explain products or services
Handle inbound calls and respond to customer inquiries
Generate leads and set appointments for the sales team
Follow up with customers to ensure conversion and satisfaction
Maintain and update customer databases (CRM systems)
Achieve daily/weekly/monthly call and sales targets
Resolve customer complaints and provide appropriate solutions
Maintain a skilled and positive attitude during calls
Collaborate with sales and marketing teams for campaign execution
Required Skills & Qualifications
Excellent communication skills (verbal and listening)
Solid persuasion and negotiation abilities
Basic computer knowledge (MS Office, CRM tools)
Ability to handle rejection and remain motivated
Positive time management and organizational skills
Fluency in English and local language (e.g., Malayalam, Hindi)
Education & Experience
Minimum: Higher Secondary / Diploma / Graduation
Experience: 0–3 years in telesales, tele calling, or customer service (freshers can apply)
Key Performance Indicators (KPIs)
Number of calls made per day
Lead conversion rate
Revenue generated
Customer satisfaction score
Pay: From ₹15,000.00 per month Work Location: Hybrid remote in Ernakulam, Kerala