Job Purpose: Execution of New product Qualification, Tracking / Handling customer line / field issues, coordinating with Plant / Engineering / Customer for resolution Product Application Training to customers & Heat Load Calculation support
Description of duties & activities
Current Product Qualification –
Understanding / Sharing Product technical documentation required by customer
Discussion of test plan & samples
Coordinate with sales for samples & delivery
Coordinate with Customer for sample evaluation / qualification
Address pilot production & post field testing issues
Coordination of customer system testing in karad engineering lab
Support To Contractors
Get inputs from Sales / Customer for heat load calculations
Calculate the heat load based on input received on application & share report
Selection of system components like condensing unit / expansion valve etc
Post Sales support customer for installation / commissioning
Technical Training To Customers
Handling Customer Issues, Coordination between Plant / Quality & Customer to share inputs / Resolve Line / Field Issues
Up dation of customer issues in oracle service portal
Discussion / visit to customer to understand the issue
Share inputs to customer for resolution after talking to plant / engineering
If needed arrange compressor for tear down & share findings
Support Collateral Preparation with Marketing / Sales
Support Channel Partners For Collateral Preparation & Product Promotion Activities Like Training , Seminars etc
Participate & product promotion in local ISHRAE/ Cold Chain / other industry forums
Education and Skilled Qualifications: B.E. Mechanical , M Tech Thermal Would Be Preferred.
Requirements and Attributes:
Valuable Logical & Problem-Solving capabilities
Process Orientation,
Good Communication Skills Sets – Written / Oral