We are looking for a motivated and experienced Team Leader to manage a team of Customer Support Executives. The ideal candidate will be responsible for ensuring excellent customer service, achieving team performance targets, and maintaining high quality standards.
Key Responsibilities
Lead, manage, and motivate a team of Customer Support Executives.
Monitor daily team performance, productivity, and attendance.
Ensure timely resolution of customer queries and escalations.
Conduct coaching, training, and performance feedback sessions.
Monitor quality, KPIs, and service level agreements (SLAs).
Prepare daily, weekly, and monthly performance reports.
Coordinate with Operations and Quality teams to improve service delivery.
Maintain high customer satisfaction and team engagement.
Identify process improvement opportunities.
Ensure compliance with company policies and procedures.
Requirements
Bachelor's degree in any discipline.
2–4 years of experience in customer support, with at least 1 year as a Team Leader.
Excellent communication and leadership skills.
Strong problem-solving and decision-making abilities.
Positive knowledge of MS Office and reporting tools.
Ability to work in a rapid-paced environment.
Preferred Skills
Team Management
Customer Service
Performance Management
Coaching & Mentoring
Conflict Resolution
Communication Skills
Time Management
Analytical Thinking
Salary Negotiable based on experience and skills.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
📌 Team Leader Customer Support Sahibzada Ajit Singh Nagar
🏢 Scam Free India
📍 Sahibzada Ajit Singh Nagar
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