Key Responsibilities
Make outbound calls to existing and potential customers.
Handle inbound customer enquiries professionally.
Inform customers about recent jewellery collections, festive offers, exchange schemes, and showroom events.
Invite customers to visit the showroom and schedule appointments.
Follow up on customer enquiries and convert them into showroom visits and sales.
Contact customers regarding ready orders, repairs, deliveries, and payment reminders.
Maintain accurate customer records in CRM/Excel.
Update daily call reports and follow-up status.
Coordinate with the sales team for customer appointments and special requests.
Handle WhatsApp communication with customers when required.
Resolve basic customer queries and escalate complex issues to the concerned department.
Build long-term customer relationships to encourage repeat purchases and referrals.

Additional Responsibility
The candidate should be camera-friendly and comfortable appearing in jewellery photoshoots, promotional videos, and social media reels whenever required.




Should confidently represent the brand in marketing campaigns, product showcases, and promotional content.
Willingness to participate in jewellery shoots, customer awareness videos, and digital marketing activities as per business requirements.

Required Skills
Excellent communication skills in Hindi.
Basic English communication preferred.
Strong convincing and negotiation skills.
Pleasant telephone etiquette.
Customer handling and relationship-building skills.
Basic knowledge of MS Excel and CRM software.
Ability to achieve daily and monthly calling targets.
Positive listening and problem-solving abilities.

Qualification
Graduate preferred.

Experience
1–3 years in Telecalling, Customer Service, Telesales, or Jewellery Retail.
Experience in a jewellery showroom will be an added advantage.

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages
Cell phone reimbursement
Paid time off

Work Location: In person

📌 Tele Caller Executive Patna
🏢 SARDAR KEEL HOUSE
📍 Patna