Job Summary

Tally Technical Support (Chennai)

Responsibilities
Handle customer queries related to TallyPrime via phone, email, or chat.
Provide step-by-step guidance on installation, configuration, and usage of Tally software.
Troubleshoot technical issues such as data errors, connectivity problems, and software updates.
Assist clients with accounting and GST-related functionalities within Tally.
Document customer interactions, issues, and resolutions in CRM systems.
Escalate complex issues to senior support or technical teams when required.
Conduct remote sessions or demonstrations to train customers on Tally features.
Maintain strong product knowledge and stay updated on current releases and features.
Ensure timely resolution of tickets and maintain SLA compliance.
Build positive relationships with clients by providing proactive support and follow-ups.

Requirements / Qualifications
Solid knowledge of Tally ERP/TallyPrime software.
Basic understanding of accounting principles, GST, and taxation.
Bachelor s degree in Commerce,



Accounting, Business Administration, or related field.
1 3 years of experience in customer support or accounting software support.
Excellent communication skills (verbal and written).
Ability to work independently and in a team workplace.
Familiarity with remote support tools and CRM systems (preferred).

Key Attributes
Customer-oriented mindset with patience and empathy.
Certification in Tally ERP/TallyPrime is an added advantage.
Problem-solving and analytical abilities.

Only local residents are eligible to apply for their preferred location.

Job Details
Job Category: tally
Job Type: Full Time
Job Location: Chennai

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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