Key Responsibilities
Manage end-to-end Delivery Station operations including inbound, sortation, staging, dispatch, and last-mile execution.
Drive daily operational performance against key metrics such as OTD, DPMO, DEA, capacity utilization, and productivity.
Lead Area Managers, Process Assistants, and associates across multiple operational shifts.
Ensure smooth execution of Morning Sort, Afternoon Sort, SMD, Rush, and dispatch operations.
Monitor volume flow, staffing plans, route allocation, and vehicle utilization to meet customer promise timelines.
Partner with DSPs and Delivery Associates to improve delivery success rates and reduce escalations.
Analyze operational data, identify defects, and implement corrective and preventive actions.
Ensure compliance with Amazon safety standards, SOP adherence, audit requirements, and 5S practices.
Handle customer-impacting escalations including missed deliveries, station misses, bad scans, and route failures.
Drive continuous improvement initiatives to enhance productivity, quality, and operational efficiency.
Coordinate with central operations, planning, ACES, transportation, and support teams for network alignment.




Conduct daily reviews, shift huddles, deep dives, and performance discussions with stakeholders.
Support peak planning, contingency management, and execution during high-volume events.

Required Skills & Competencies
Robust operations and people management skills
Ability to manage high-pressure last-mile operations
Solid analytical and problem-solving capability
Excellent stakeholder and escalation management
Data-driven decision-making skills
Knowledge of operational dashboards and metrics management
Solid communication and team leadership abilities
Understanding of Lean processes and continuous improvement methodologies

Qualifications
Bachelor’s degree in Engineering, Operations, Supply Chain, Business Administration, or related field
MBA preferred
5+ years of experience in logistics, supply chain, transportation, or warehouse operations
Experience managing large frontline teams and shift operations preferred

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person

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