Role & responsibilities • Supporting customers contacting for technical assistance with network through LAN, WIFI,

Mobile, Television, Routers and Computers.
Diagnose and troubleshoot various complex technical issues, using the available knowledge

articles and framework abiding by the clients policies and procedures.
Track unresolved issues through to resolution, within agreed time limits.
Properly escalate and follow up unresolved issues to appropriate internal teams.
Respond quickly to customer requests/needs to maintain a high level of customer

satisfaction.
Maintain individual performance towards client KPIs
Knowledge of customer Retention.

Main Job Requirement
Valuable communication skills, and can comprehend well in English
Ability to think logically
Positive problem solving
Decision Making Skills
Flexibility to work in rotational shifts
Solid Customer Focus
Interpersonal skills

Any Undergraduate OR Graduate and Above from a Recognized University

Education and Specific Training
At least 1 Year experience in any Customer Service role
Ability to correlate appropriate product to the usage / user behavior

📌 Technical Support Executive International Voice Process Hyderabad
🏢 TP
📍 Hyderabad