The Visa Officer will be responsible for handling visa applications, ensuring document accuracy, coordinating with embassies and consulates, and providing timely support to clients throughout the visa processing cycle. The ideal candidate should possess solid communication skills, meticulous attention to detail, and the ability to work efficiently under pressure.

Key Responsibilities

Manage end-to-end visa processing activities for various countries.

Verify the accuracy and completeness of documents submitted by clients.

Guide clients regarding visa requirements, documentation, procedures, and timelines.

Coordinate with embassies, consulates, and other relevant authorities.

Track application status and provide regular updates to clients.

Ensure compliance with company policies and immigration regulations.

Maintain accurate records of applications, approvals, rejections, and pending cases.

Address customer queries and resolve issues promptly.

Work closely with sales and operations teams to ensure a seamless customer experience.





Achieve departmental productivity and service quality targets.

Required Qualifications

Bachelor's degree in any discipline.

Previous experience in visa processing, immigration services, travel operations, or customer service will be preferred.

Proficiency in Microsoft Office applications.

Excellent verbal and written communication skills.

Robust organisational and problem-solving abilities.

Required Skills

Attention to detail.

Time management skills.

Customer relationship management.

Documentation and record management.

Negotiation and coordination skills.

Ability to work under pressure and manage multiple applications simultaneously.

Key Performance Indicators (KPIs)

Number of visa applications processed.

Application accuracy rate.

Customer satisfaction score.

Turnaround time.

Revenue generation and conversion rate.

Compliance with internal processes and regulatory requirements.

📌 Visa Officer Kochi
🏢 Santamonica Tours and Travels
📍 Kochi