Through direct customer contact and in co-relation with the Sales Department, receive, process, schedule, follow-up and invoice customer orders including transportation scheduling and associated documentation preparation.
Handle customer concerns or complaints and implement corrective actions where required.
This role will be full time office based, located in Mumbai
Responsibilities
Order processing: scheduling, processing and follow-up, tracking, tracing and documentation; complete and accurate invoicing
Telecommunication – maintain proactive contact with customers regarding order status and availability. Relationship-building based on quality service and trust
Problem –solving – react quickly and efficiently to issues arising and work towards solving them in a cost effective and customer friendly manner
Documentation and letter of credit handling – correctly assess documentation and other requirements in relation to international shipments and ensure that conditions are met to ensure smooth and timely remittance of the documents for payment
Invoicing – audit all invoicing data to ensure that complete and accurate invoices are raised. Stay aware of VAT, customs and regulatory rules and apply them where appropriate
Miscellaneous duties and activities - including proper maintenance of filing systems and paper flow systems, administration, master data maintenance, back-up responsibilities
Contribute to the action plans to maintain the ISO 9001 Quality Standards
Qualifications
BS degree in Logistics, Supply Chain, Business Administration or related field or equivalent combination of education and experience.
End-to-end order processing experience in SAP is mandatory.
Knowledge of international freight, Incoterms, customs processes, and shipping documentation.
Ability to engage internal stakeholders to provide solutions to customer concerns.
Solid coordination and follow-up abilities across time zones.
Diplomatic and with a high