Key Responsibilities
Lead and mentor a team of ServiceNow developers, enforcing best

practices in development, configuration, and integrations.
Define and execute the ServiceNow development strategy aligned with

organizational goals.
Design, develop, and deploy ServiceNow applications, workflows, service

catalogs, and integrations.
Provide technical leadership across modules such as ITSM, ITOM, HRSD,

SecOps, and custom applications.
Drive platform governance including coding standards, security controls,

and design frameworks.
Collaborate with business stakeholders to gather requirements and

translate them into scalable solutions.
Lead complex integrations using REST, SOAP, APIs, LDAP, and MID Server.
Implement automation and advanced workflows leveraging ServiceNow

best practices and emerging capabilities (AI/ML).
Ensure alignment with ITIL processes, compliance standards, and enterprise





security policies.
Support platform operations including upgrades, patching, performance

optimization, and stability.
Partner with Transformation and Operations teams for continuous service

improvement and platform lifecycle management.

ServiceNow Development Lead

Required Skills & Qualifications:

Technical Expertise
Robust experience in JavaScript, Glide API, AngularJS, HTML, CSS
Deep knowledge of at least two ServiceNow modules: ITSM, HRSD, IRM, or

SecOps
Valuable understanding of CMDB, ITOM, CSM, and custom application

development
Proven experience in ServiceNow architecture design and enterprise

integrations
Exposure to CI/CD pipelines, DevOps practices, and Agile/Scrum

methodologies

📌 Lead Servicenow Developer Telangana (India)
🏢 Zensar Technologies
📍 India