Job Purpose

AI Coordinator provides first-line support to external vendors (raters) through the community engagement platform, ensuring a seamless and positive user experience. The role acts as a key liaison between raters and project teams, addressing inquiries, resolving issues, facilitating onboarding and engagement activities, and supporting the successful delivery of AI and Data Services projects. The AI Coordinator is responsible for maintaining effective communication, monitoring task progress, escalating complex issues when required, and fostering an active and cooperative vendor community to drive project quality and operational excellence.

Job Overview

Key Responsibilities
Provide First-level support to our external vendors (raters) on Data Services projects using our community engagement platform.
Assign support requests to Project Managers in cases where second-level support is necessary.
Communicate with raters and provide information needed to ensure smooth delivery of Data Services projects.




Status monitoring across all assigned tasks and troubleshooting any issues.

Skills & Experience
Very good verbal and written English proficiency – you would be working in and English-speaking workplace.
Previous experience in customer support or customer facing role.
Attention to detail, ability to improvise, solve problems and work independently.
Knowledge of Windows and Microsoft Office.
Team spirit—you will be part of a team that helps each others.

Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us robust. We want every employee to grow as an individual a

📌 Ai Coordinator,community Engagement Mumbai
🏢 RWS
📍 Mumbai