SAP CRM Consultant Experience
10yrs overall in IT, 4+ years of experience in SAP CRM or Customer Relationship Management solutions.
Minimum Qualification: BE/B.Tech, MCA, or M.Tech.

Roles & Responsibilities
Support Product Owners, CRM Capability Experts, and project teams in designing and managing CRM process templates.
Provide functional support for Sales and Service modules to end users across multiple regions.
Collaborate with business stakeholders and cross-functional teams during CRM implementation and support activities.
Create, maintain, and enhance user guides, training materials, and process documentation.
Conduct end-user training sessions and knowledge transfer activities.
Participate in various testing phases, including Functional Testing, Regression Testing, User Acceptance Testing (UAT), and Integration Testing.
Work closely with technical teams to implement business requirements and resolve system issues.
Assist in gathering, documenting, and validating business and technical requirements.
Perform solution testing, identify defects,



and track issues through resolution.
Manage manual and automated data imports into the CRM system.
Document business processes, workflows, and system interfaces.
Perform data quality checks and support data governance initiatives.

Must Have
Bachelor's or Master's degree in Engineering, Computer Applications, or a related field.
10yrs overall in IT, 4+ years of experience with SAP CRM or SAP Sales/Service Cloud.
Experience in CRM implementation projects.
Experience providing application support for CRM solutions.
Robust understanding of Sales and Service business processes.
Excellent presentation and communication skills.
Experience with Agile methodologies.
Knowledge of issue tracking tools such as JIRA or similar.
Robust analytical and problem-solving skills.
Ability to work effectively in cross-functional and global teams.
Fluent English communication skills.
Self-mot

📌 Sap Crm Consultant Hyderabad
🏢 Umanist Staffing
📍 Hyderabad