Key Responsibilities

Operational Excellence & Performance Metrics

Service Level Management
Take full end-to-end ownership of key operational SLAs across all hub locations in the South Zone.
Ensure strict target compliance for On-Time Delivery (OTD), On-Time Arrival(OTA), and Turnaround Time (TAT).
Drive rapid bag backlog clearance to maintain smooth transit flows.

Network Infrastructure & Congestion:
Collaborate on network redesign initiatives to tackle city no-entry regulations and route congestion.
Optimize facility space constraints across South Zone hubs.

Leadership, Team Management & Onboarding

Leadership & Coaching:
Direct, mentor, and evaluate Regional Hub Managers and Hub In-Charges across the region.

Induction & Training:
Facilitate hands-on process training and buddy/mentor pairings for incoming regional leaders to build operational capability.

Process Discipline:
Enforce Standard Operating Procedures (SOPs) across all operational shifts.
Ensure strict safety, security, and stock accountability across all regional hubs.

Cost Efficiency:




Drive cost per kg/unit optimization across hubs without compromising transit time or handling quality.

Cross-Functional Collaboration:
Work closely with Zonal Transport, Admin, IT, and Commercial teams to drive automation and process improvements.
Ensure swift escalation handling and cross-departmental alignment.

Failure Analysis & Process Analytics:
Conduct daily root-cause analysis (RCA) on SLA breaches, delayed dispatches, and misroutes using Pareto and trend analysis to eliminate systemic operational failures.
Implement feedback loops between hub analytics and floor execution teams to ensure permanent corrective and preventive actions (CAPA).

Predictive Risk & Disruption Preemption:
Leverage historical volume trends and lane-level telemetry data to preempt network disruptions, severe weather delays, or seasonal volume spikes.
Dynamically re-route linehauls, adjust shift labor models, and reallocate dock capacity prior to bottleneck formation.

📌 Zonal Manager Hub Operations South Zone Bengaluru
🏢 Dtdc Express
📍 Bengaluru