Role & responsibilities
Maintain Content Filtering / Proxy configurations
Implement, Test and Validate Content Filtering configuration changes.
Perform testing of necessary web filtering policies.
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Provide web filtering reports when requested through Service Management
Submit Service Management requests for blacklisting/ whitelisting or modifying web filtering policies.
Processes request(s) tickets that are assigned to the content filtering support groups in Service Management.
Resolve incident ticket(s) to restore service within specified Service Level Agreements (SLAs).
Work on action tasks for Problem Management process.
Implement configuration and system changes following Service Management change management process.
Provide and maintain documentation for Web content filtering services.
Manage the Zscaler Internet Access minor and major patches by working closely with Zscalar team who will be applying patches on Zscalar cloud based ZIA
ZPA
Daily review of Client ZPA dashboard
Review Dashboard for errors and issues
Log tickets for unexpected errors as they may be symptoms of larger errors (i.e. a server is down)
Provide checks in dashboard to monitor for discovered servers




Ensure log are forwarded to Client SIEM
Monitor for unexpected blocks and errors
Monitor for connector usage (500mps/connector)
Review access related tickets from end users
Assist in implementing micro-segmentation of policy
Ensure that Connectors update every week, primary then secondary by working closely with Zscaler
Confirm connectors are receiving update as scheduled (ZPA connector dashboard) by following up with Zscaler
Consider restarting any connectors stuck in update process or not updating
Monitor for individual connectors not updating
Check release notes of current Zapp versions for impact on ZIA
Review logs with internal security team
Deploy Posture Profiles to limit who can access ZPA
Checking Zapp version and policy assignments
Checking ruleset for traffic blocks
Daily review of Client Zapp dashboard for recent versions
Log tickets for unexpected errors as they may be symptoms of larger errors (i.e. a server is down) with Zscaler
Assign users to be added to different group policies including the pilot user test group for Zapp

📌 Zscaler Analyst Chennai (India)
🏢 Tata Consultancy Services
📍 India