Job Purpose
“This position is open with Bajaj Finance ltd.”
First link of management between the executors i.e. field staff and management. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography.Duties and Responsibilities
PRINCIPAL ACCOUNTABILITIES
(Accountabilities associated with the job)
• Achieving business numbers with the assigned line of channels (Basis location and market potential).
• People Management (Off roll) – Hiring, Retention & Productivity.
• Sales Governance through compliance of systems and processes.
• Responsible for tracking, managing & controlling PDD requirement compliance
• Reduction in customer complaints & cancellation by ensuring that no miss-selling is being done.
• Understanding of CRM – Salesforce.com.
• Effectively engage with Credit, Operations, Risk & within 2W/3W teams.
• To ensure TAT is maintained for case processing.
MAJOR CHALLENGES
(Challenges faced on an on-going basis in carrying out the job)
• Training of self and their team below.
• Hiring right candidate.
• Smooth onboarding to help settle the employee well in BFL.
• Smooth onboarding of Current Dealer/Partner with BFL
• Retention of Off-roll staff
DECISIONS
(Key decisions taken by job holder at his/her end)
• Hiring of Off roll staff
• Approvals by coordinating with internal stake holders eg. Clearing cases
• Lead allocation
• Field activity planning and closure
INTERACTIONS
(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)
Internal Clients
Roles you need to interact with inside the organization to enable success in your day to day work
• Connect with various internal department i.e. product, credit, Ops, RCS & compliance to process the file.
• Connect with HR department for hiring & retention
External Clients
Roles you need to interact with out