Job Description:
Develop and deliver training content, including script preparation and call calibration.
Organize and conduct training sessions for employees.
Review and analyse MIS data to drive process improvements.
Design and create training materials, including knowledge nuggets, quizzes, and survey forms.
Develop engaging content to facilitate learning and retention.
Create engaging and motivational communication series to boost team morale.
Prepare and share results of contests and training activities.
Manage end-to-end contest execution, including result announcements and reporting.
Handle complete MIS related to training activities (e.g., Induction, OJT, Quality).
Maintain a comprehensive repository of training data and documentation.
Compile, map, and share monthly winner lists.
Coordinate with vendors and couriers for medal delivery.
Manage data and address R&R-related; queries.
Oversee end-to-end management of the LMS tool, including content preparation, module uploads, mailer releases, and compliance tracking.
Collect necessary documents and schedule DRA training sessions.
Maintain and manage data related to DRA certification status has context menu