The After-Sales Service Engineer will be responsible for ensuring smooth operation, installation, maintenance, and troubleshooting of Strategi’s machines at customer sites. The role involves close interaction with clients, resolving technical issues, and ensuring customer satisfaction
Desired Profile:
Familiarity with industrial automation tools and equipment.
Robust problem-solving skills and ability to work under pressure.
Excellent communication skills to interact with customers and internal teams.
Willingness to travel to customer sites within the region
RESPONSIBILITIES
Installation, commission, and testing of automation machines at customer sites
Troubleshoot and diagnose issues related to electrical, pneumatic, hydraulic, and PLC systems.
Perform preventive maintenance and ensure machines operate efficiently.
Educate customers on proper machine usage, maintenance procedures, and best practices
Collaborate with the engineering team to improve product design and functionality.
Gather customer feedback and report recurring issues to the engineering and design teams to help improve machine design and reliability
Document service activities, including reports and technical documentation.
EXPERIENCE
Minimum 2 years of experience in after-sales service, preferably in industrial automation or machinery.