Description
WILLIAMS-SONOMA INDIA
JOB DESCRIPTION

Work Location : Pune, India
Job Title : Lead Software Engineer, SRE, Order Management Systems
Business Unit : WSI Corporate Technology, Pune

Overview of the Role

The Lead Software Engineer, SRE – Order Management Systems is responsible for ensuring the availability, performance, scalability, and reliability of mission-critical Order Management platforms. This role blends deep technical expertise with Site Reliability Engineering principles to support and enhance IBM Sterling OMS, microservices-based architectures, and complex supply chain integrations.

Key Responsibilities

• Ensure high availability and reliability of critical systems including Order Management Systems (OMS), Drop Ship, microservices, and supply chain integrations.
• Provide technical guidance on IBM Sterling Order Management solutions and recent order fulfillment features.
• Collaborate with Care Center associates to improve order capture, management, and tracking processes.
• Design solutions using AngularJS and backend microservices technologies.




• Reduce technical debt through SQL tuning, code reviews, and configuration optimization.
• Develop observability using OpenSearch, AppDynamics, Grafana, Prometheus, and Recent Relic.
• Lead incident response, root cause analysis, and preventive actions.
• Define SLIs, SLOs, and error budgets aligned to business goals.
• Mentor engineers and build subject matter expertise.

About Us

Founded in 1956, Williams-Sonoma Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the most recognized and loved brands in home furnishings, including Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teens, West Elm, Williams-Sonoma Home, Rejuvenation, GreenRow, and Mark and Graham. We operate retail stores globally and serve customers through our stores,

📌 Lead Software Engineer Pune
🏢 Williams Sonoma
📍 Pune