About this role:
Wells Fargo is seeking a Design Research & Strategy Specialist.

In this role, you will:
Research and design of the existing mobile and internet channels while following existing branding protocols
Work with internal teams to implement approved design strategies and research and plan mobile and internet channel creation and expansion
Research growth prospects that advance the online customer experience strategy
Create or collaborate on recent and existing web or multimedia applications
Ensure consistency throughout the creation of electronic communications and websites by utilizing company brand and quality standards
Collaborate and consult with other designers and internal groups
Mentor less experienced individuals

Required Qualifications:
2+ years of cloud-based SaaS platforms (e.g., Medallia, Qualtrics) or application design experience used to capture and act on experience data, with proven ability to deliver business-impacting solutions through enterprise platforms
Support Platform,



Operations and Configuration Leads for onboarding surveys
Configuring surveys, building the dashboards and launching the surveys
Understanding and Application of AI Tools: Ability to leverage AI platforms (e.g., Microsoft Copilot, GitHub Copilot, Tachyon, Agentspace) for routine tasks such as summarizing information, drafting content, and analyzing data, while maintaining human oversight.
Critical Thinking: Ability to interpret AI outputs, validate insights, and make informed business decisions.
Supporting the day-to-day activities of Survey Operations to close the tickets, incidents and control governance

Desired Qualifications:
Responsible AI Use: Awareness of ethical considerations, data privacy, and compliance when using AI solutions.
Adaptability and Continuous Learning: Commitment to upskilling and staying current with emerging technologies.
Supports CX Strategy & Operational Leads and Configuration Leads to ensure successful

📌 Design Research Hyderabad
🏢 WELLS FARGO BANK
📍 Hyderabad