We are looking for an experienced Pega Developer with strong hands‑on expertise in Pega Customer Service (Pega CS) to design, build, and enhance customer interaction and service applications on Pega Infinity.
CSA , CSSA certifications are mandatory. Having CLSA is an advantage.
Key Responsibilities
Develop and customize Pega Customer Service Interaction Portal, Interaction Flows, Customer Composite, and Service Cases
Configure Interaction Drivers, Intent Tasks, and Microjourneys within the Pega CS framework
Implement omnichannel features such as Web Messaging, Chat, Email Bot, and Self‑Service
Integrate CTI platforms (Avaya/Cisco/Genesys/Amazon Connect) including screen-pop and call control features
Design data models, API integrations (REST/SOAP), data pages, UI rules, and reusable components
Ensure guardrail compliance, performance optimization, and troubleshooting across environments
Collaborate with business teams, QA, and architects to ensure high‑quality delivery

Required Skills
6–12 years of hands‑on Pega PRPC development experience




Robust experience with Pega Customer Service (Pega CS) framework (mandatory)
Proficiency in case management, UI, integrations, data pages, decision rules, and OOTB CS components
Experience with Pega 8.x / Infinity and Agile/Scrum delivery

Preferred Skills
Pega certifications: CSSA, Pega Customer Service Specialist. Having CLSA is an advantage.
Experience in Digital Messaging, Voice AI, chatbots, or NLP-driven CS capabilities
Knowledge of CTI adapters, Pega Knowledge Management, or CDM (Customer Data Model)

What We Offer
We understand the significant balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the advantages you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide

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