Key Expectations
Deliver high standards of quality, accuracy, and timeliness across all assigned tasks.
Consistently meet or exceed client Service Level Agreements (SLAs).
Adhere strictly to SOPs, process guidelines, and compliance requirements.
Demonstrate ownership and accountability for end-to-end task delivery.
Actively participate in daily huddles, status meetings, and team discussions.
Required Skills
Valuable computer operating skills, including MS Office applications.
Typing speed of minimum 25 WPM with 90% accuracy.
Strong attention to detail and ability to work with high accuracy.
Good written and verbal communication skills are key.
Ability to prioritize work effectively to meet client and business needs.
Role Description
The Processor is responsible for processing activities related to client benefit plans as configured in organizational tools. The role involves performing SOP-driven transaction processing tasks with accuracy and consistency, while ensuring compliance with internal and client SLAs.
The incumbent is expected to develop a clear understanding of client plan provisions by asking relevant questions and responding to client requirements in a timely manner. The role also requires maintaining updated SOPs and documentation, following predefined procedures, and ensuring performance metrics are consistently met or exceeded.
Active participation in team huddles and status meetings is essential to ensure one-time and accurate delivery of assigned work.
Soft Skills:
Accountability: Takes responsibility for accuracy and timeliness of work.
Problem‑solving: Ability to identify issues proactively and seek guidance as needed.
Team Collaboration: Works effectively in a team workplace and supports peers.
Adaptability: Can adjust to process changes, new tools, or shifting priorities.
Customer Orientation: Keeps client needs at the center while performing tasks