Principal Accountabilities
Service Delivery: Ensure 100% adherence to client SLAs, timely resolution of escalations, and proactive communication.
Client Engagement: Conduct periodic reviews and meetings with clients, insurers, and brokers to strengthen partnerships.
Business Growth: Identify cross-sell and upsell opportunities; contribute to client retention and recent business acquisition.
Stakeholder Collaboration: Partner with internal teams (Operations, Claims, IT) to deliver on commitments and improve service delivery.
Team Leadership (TL & above): Manage team performance, ensure accountability, and Support team members.

Major Challenges
Balancing high service expectations with operational constraints.
Handling escalations while maintaining client confidence.




Meeting business development targets alongside service delivery (Asst Manager & above).

Interactions: Internal: Operations, Claims, IT Software, Finance Operations, Senior Management.

External: Clients (corporates), insurers, brokers, and other key partners.

Skills & Knowledge:
Education: Graduate (any discipline).
Technical: Proficiency in MS Excel, robust presentation skills.
Domain: Knowledge of TPA/insurance processes preferred.
Behavioural: Relationship management, problem-solving, and coordination skills.
Leadership (TL & above): Team management, coaching, and client engagement.

📌 Walk In Customer Acquisition & Account Management Bengaluru
🏢 Vidal Health Insurance
📍 Bengaluru