Roles and Responsibilities
Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and skilled manner.
Provide accurate information about products/services to customers through effective communication skills.
Maintain records of all interactions with customers using CRM software or other tools.
Collaborate with internal teams (e.g., sales, marketing) to address complex issues that require escalation.
Meet performance targets for call handling time, resolution rates, and first-call resolution.
📌 Walk In Customer Care Executive Gandhinagar
🏢 Muthoot Finance
📍 Gandhinagar
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