:

We are seeking a highly motivated and technically skilled individual for our Payment Gateway Technical Support team. As a Technical Support Executive, the selected candidate will be responsible for:
Providing technical support to clients through various channels like email, phone, tickets, and live chat.
Assisting clients with troubleshooting issues related to Payment Gateway integration, transactional queries, and system functionality.
Conducting merchant training sessions.
Documenting, escalating, and coordinating to resolve issues efficiently.
Staying updated on the latest technology and Payment Gateway services.

Responsibilities:
Respond to customer inquiries and issues via phone, email, tickets, and live chat.
Work in rotational shifts to provide 24X7 support.
Troubleshoot issues related to Payment Gateway integration.




Assist with the integration and configuration of the Payment Gateway.
Resolve merchant complaints professionally and in a timely manner.
Monitor and ensure the health of the Payment Gateway.

Skills &

Qualifications Required:
Bachelor's degree in Computer Science or a related field.
Valuable written and verbal communication skills.
Ability to explain technical information to non-technical individuals.
Ability to multitask and prioritize in a quick-paced workplace.
Male candidates only

Bond/Shifts
2 years Bond-Yes
Rotational shift-Morning, Afternoon and Night
Working Days- 5 days a week (Roster shift hence might have to work on a week off but will be assigned a comp off)

📌 Walk In Technical Support Executive Pune
🏢 AvenuesAI
📍 Pune