Senior Analyst - Prod Support - IN
Professionals in this job family work on supporting, troubleshooting, deploying and developing application. They work across the complete application stack and are responsible for end-to-end observability, availability, reliability and capacity for the application.

Key Responsibilities and Duties
They interact with business and external users, application development, Cybersecurity and infrastructure teams to ensure application(s) are delivering intended business demand and expectations.
The job also requires understanding and execution of DR/HA/Cloud resiliency.
Specialists in this job family may require to develop tooling to improve efficiency and fix & enhance applications.

Educational Requirements
University (Degree) Preferred

Work Experience
No Experience Required

Physical Requirements
Physical Requirements: Sedentary Work

Career Level
5IC

We are seeking a skilled Production Support Analyst to monitor, maintain, and enhance multiple integrated applications within our technology ecosystem.



This role requires a proactive qualified who can ensure system stability, resolve complex issues across interconnected platforms, and coordinate effectively with cross-functional teams to maintain seamless operations.

Communication with the customers, partners, and the Developer. Updating the Product Backlog regularly for team meetings.

Key Duties and Responsibilities
3+ Years of skilled experience
Knowledge across front, middle and back-office solutions
Knowledge of Eagle suite of products (Accounting, Pricing, Investment Performance and Data Management), Autosys Scheduling
Good to have AWS knowledge and Datastage
Monitor and manage multiple integrated applications to ensure optimal performance, availability, and seamless communication across all environments
Troubleshoot and resolve incidents by analyzing logs, identifying root causes, and implementing fixes to restore normal operations with minimal

📌 Senior Analyst Pune
🏢 TIAA
📍 Pune