Responsibilities:
Responsible for gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, use cases (including edge cases), and process diagrams.
Gather customer-specific product needs by completing the standard product questionnaires with valid information
Responsible for configuring for WorkForce Software (WFS) Suite (Time, Scheduling, Integrations, etc.) according to the customer business requirements
Understands the WorkForce Software Product configuration requirements (i.e., correct naming conventions and how this impacts the database, customizing templates, troubleshoot settings, proper sequence of product setting implementation)
Write complex formulas that leverage mathematical and/or programming skills
Perform unit and system testing of configured application and ensure test cases pass as described by their requirements




Follow process and continuously improve skills by following procedures and processes established by the WFS Application Consultant Competency Team Leaders
Estimate work effort with accuracy
Partner with all WFS internal teams during project phases to ensure a successful customer implementation
Assist customers with software testing along with roll out and go-live activities such as data loads and system initialization
Respond and follow through on customer requirements in a qualified and timely manner
Able to consider the customer needs in the development of strategic plans

Skills:
Degree/Diploma is preferred
2 years+ experience working on WorkForce Software implementations
Knowledge in generating process documentation
Experience in requirement gathering, solution designing, implementing and configuring on Workforce Software platform
Robust written and verbal communication skills including technical writing skills
Familiarity with business applications, such as Excel or DBMS systems

📌 Manager Wfs Telangana
🏢 The Hackett Group
📍 Telangana