Role & responsibilities
Handle inbound/Outbound inquiries and provide detailed information about Medanta Noida offerings/Services.
Handling customer complaints and follow-ups
Maintain excellent communication, empathy, and professionalism while interacting with patients and families.
Achieve daily/weekly call targets and conversion goals.
Record call details, patient interactions, and follow-ups accurately in the CRM system.
Ensure high levels of patient satisfaction and service quality through effective engagement.

Any other ad hoc duties related to hospital operations assigned by supervisor

Preferred candidate profile
Graduate
Positive communication skills both verbal and written
Excellent interpersonal skills and team work ability
Valuable analytical skills and quick thinking
Dedication and passion to meet and exceed customer expectations both internal and external
Positive, pro-active, motivated with “can-do” attitude

📌 Walk In Executive Call Centre Operations Control Centre Noida
🏢 Medanta
📍 Noida