Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Senior Associate Incident Management Specialist is a developing subject matter expert, responsible for overseeing and managing the end-to-end process of identifying, assessing, and resolving IT service incidents.
This role is critical in minimizing the impact of incidents on business operations, ensuring timely resolution, and restoring services to normal operation.
The Senior Associate Incident Management Specialist collaborates with cross-functional teams, such IT support teams, technical experts, and stakeholders, to coordinate and execute the incident management process effectively.
Key responsibilities:
Monitors various sources, such as monitoring tools, user reports, and system alerts,
to detect and identify incidents promptly and assesses the impact and urgency of incidents based on predefined severity levels, business priorities, and service level agreements (SLAs).
Performs initial triage of incidents, categorizes them appropriately, and assigns the appropriate priority level based on the impact, urgency, and business needs.
Collaborates with relevant teams to prioritize incidents and allocate resources accordingly.
Facilitates the escalation of incidents to the appropriate support groups or technical teams as per defined escalation procedures and ensures proper communication and collaboration among teams involved in incident resolution, including providing necessary updates to stakeholders.
Conducts thorough investigations to determine the root cause of incidents and analyzes the available data, performs troubleshooting, and collaborates with technical experts to identify underlying issues and contrib
📌 Senior Associate Incident Management Mumbai
🏢 NTT
📍 Mumbai