THE WORK: Discover the chance to lead with insight and collaboration. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. You will also provide solutions to problems that apply across multiple teams, all while reflecting expertise in Service Desk Management. Join us in making a meaningful impact through your knowledge and dedication.
Ensure production systems are available and operating as defined in Service Level Agreements.
Drive incident and outage resolution and communication to minimize downtime.
Facilitate restoration of service to the production workplace promptly and efficiently.
Establish disaster recovery procedures to safeguard critical operations.
Maintain data retention practices in alignment with organizational policies.
HERE'S WHAT YOU WILL NEED:
Expert proficiency in Service Desk Management.
A minimum of 5 of experience in relevant related skills and 12+ years overall
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Advanced problem solving
Intermediate communication skills
Advanced conflict resolution
Intermediate process improvement
Beginner project coordination
About Accenture
Accenture is a leading global skilled services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets