Review Client queries and concerns and seek to improve all aspects of the Client experience with the company.
Will be responsible for cross selling and Upselling as per the client's needs.
Maintain a detailed understanding of products and services, assist Clients with questions and suggest the best products for their needs
Look at Client’s performance data on a daily basis and communicate areas of prospect.
Identify patterns among Client’s performance and contribute towards developing best practices, FAQs and knowledge base for using the Company’s platform.
Ensure Client satisfaction. Identify any potential issues proactively before the Client reports them.

Requirements
Excellent writing and verbal communication skills.
Willingness to work in the US/UK time zone is a must.
Experience in a prior Client success / Account management or Client support role is a must.
Experience in dealing directly with International clients will be an advantage.
Must have valuable troubleshooting skills.

Perks
5 Day working
On time salary
inter - tech work
Skill upgradation trainings
Soft skills trainings
Rewards and recognitions
weekly de -stressing activities

📌 Client Success Manager Sahibzada Ajit Singh Nagar
🏢 Suffescom Solutions
📍 Sahibzada Ajit Singh Nagar