Ensures professional sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies.
Carefully plans Sales Calls into defined objectives.
Maintains a detailed knowledge of Hotel facilities, features and services.
Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.
Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales.
Pre-qualifies and targets prospects, utilising hotel database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.
Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.
Meets and greets VIP guests upon arrival/departure.
Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business prospects.
Entertains and conducts hotel inspections to relevant representatives/delegates whenever required.
Establishes robust contacts to source for information in regard to planned and up coming functions/ events.
Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy.
Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process.
Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.
Customer Service
Entertains and conducts hotel inspections to clients whenever required.
Establishes and maintains strong relationship with the established clientele and constantly explores into current business opportunities.
Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.
Handles guest and employee enquiries in a c