Key Responsibilities
SAP VIM Operational Support
Serve as the functional subject matter expert for SAP Vendor Invoice Management (VIM).
Rapidly assess and resolve the existing backlog of production incidents and standard operational requests.
Troubleshoot functional issues across SAP VIM and related invoice processing workflows.
Partner with AMS resources to improve the quality and speed of issue resolution.
Identify recurring production issues and recommend permanent corrective actions.
AMS Stabilization & Capability Building
Partner with the Invoicing Tech Lead to stabilize the AMS support model.
Assess current support processes, documentation, and operational maturity.
Identify knowledge gaps within the AMS team and implement improvements.
Establish repeatable operational practices that improve support quality and consistency.
Mentor AMS team members to increase functional capability and reduce dependency on key individuals.
Knowledge Management
Inventory existing support documentation and knowledge assets.
Create, update, and organize functional knowledge articles,



troubleshooting guides, and operational runbooks.
Develop documentation that enables faster incident resolution and knowledge transfer.
Ensure documentation is maintainable and aligned with operational best practices.
Training & Enablement
Develop a standardized onboarding and training plan for recent AMS team members supporting SAP VIM.
Create role-based training materials and learning paths.
Develop end-user documentation and self-service guidance to improve user adoption and reduce support demand.
Identify prospects to improve functional knowledge across both IT and business users.
Continuous Improvement & Shift Left
Analyze incident and service request trends to identify recurring issues and operational inefficiencies.
Recommend and implement improvements that reduce support volume and improve system stability.
Identify opportunities to shift work left through improved documentation, user enablem

📌 Sap Vim Functional Consultant Bengaluru
🏢 GyanSys
📍 Bengaluru