Description
The candidate will need to perform:
Use of Tools to update schedules, reconcile booking requests, update absence, terminations and create placeholders for current employees
Manage Demand pipeine and Supply from various internal/external channels for fulfilment.
Ability to support resource management queries through skill searches on the tool & stakeholder connect
Solid understanding of key metrics within Resource management
Analysis of forecast, bench, Utilization and suggest corrective measures to the team
Handling KDN related reporting and co-ordination with various stakeholders
Setting up templates and reporting in Servicenow platform
SME on tools and reports to be able to address any queries from team and delivery
Address any RM related query from business and onsite.
Co-ordinate across DC RM teams to ensure any availability to fulfill any demands.

Responsibilities
The candidate will also be responsible for:




Supporting client service delivery by consistently meeting quality guidelines within the established turnaround times and ad-hoc requests
Variance analysis and methods to keep variance in check
Bench Management
Conducting periodic trainings; preparing/reviewing/updating the knowledge base/training material/ Process documents
Ability to understand current process and suggest & lead process improvement

Qualifications
Mandatory Skills
Total Experience: 8+ years of experience in resource management
Sound Resource Management knowledge
Good understanding of technology and skills to be able to discuss on same page as delivery team.
High level of proficiency in MS Excel
Basic knowledge of MS Word and MS PowerPoint
Ability to understand and identify key issues from both summary and detailed data.
The candidate is expected to have robust verbal and written communication skills

Preferred Skills
MS Project
MS Visio
MS Access

📌 Kdni Resource Management Am Ft Gurgaon Gurugram (India)
🏢 Bsr
📍 India