Department: IT
Location: Bangalore

Description

The IT Technician serves as the first point of contact for employee technology support at Brivo. This role is responsible for providing timely and effective technical assistance across end-user devices, operating systems, SaaS applications, and workplace technology. The ideal candidate is a proactive problem solver, technically curious, and passionate about delivering a seamless technology experience for employees in a quick-paced, global setting.

Key Responsibilities

Provide first-line technical support for hardware, software, operating systems, and workplace technology issues.
Administer and support Google Workspace, including user provisioning, access management, troubleshooting, and security best practices.
Support business-critical SaaS applications, including Salesforce, Zulip, and other cloud-based platforms.
Manage and maintain company-owned devices through Mobile Device Management (MDM) solutions.
Configure, deploy, troubleshoot, and support laptops, desktops, mobile devices, and peripheral equipment.




Perform employee onboarding and offboarding activities, including account creation, access provisioning, device setup, and asset tracking.
Troubleshoot Windows, Linux and MacOS operating system issues and assist users with software installations and configuration.
Diagnose and resolve basic network connectivity issues, including VPN, Wi-Fi, DNS, DHCP, and TCP/IP-related problems.
Monitor, prioritize, and resolve helpdesk tickets in accordance with established service levels.
Document technical issues, solutions, and support procedures to enhance the internal knowledge base.
Partner with internal teams and external vendors to escalate and resolve complex technical issues.
Support IT security and compliance initiatives by following established policies, procedures, and access controls.
Maintain the IT Infra and Assets of the India office.
Maintain the internal servers, IT equipment and company owned devices.

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