Company Description
Sia is a next-generation, global management consulting group born digital, augmented by data, enhanced by creativity, and driven by responsibility. We partner with clients to resolve challenges and capitalize on opportunities. We believe that in today’s world of change and disruption, optimism is a force multiplier.
Stratumn is an innovative web application leveraging blockchain technology to make the critical processes of large enterprises more reliable, simple, and effective. Our SaaS platform, Trace, places end-to-end process traceability at the heart of Business Process Management. While it delivers a straightforward and powerful interface for end users, the product is highly configurable and allows organizations to monitor, execute, and automate their most critical business processes.
Job Description
Role Overview
The Customer Success Manager (CSM) is responsible for ensuring the successful implementation, adoption, and long-term satisfaction of Stratumn customers. Acting as a trusted advisor, the CSM sits at the intersection of client stakeholders,
Stratumn’s Solution Engineering teams, and Product/Engineering teams.
This role requires strong communication skills, a skilled level of English, the ability to operate comfortably in a technical environment, and the capacity to translate customer needs into actionable insights for internal teams.
Key Responsibilities
Customer Success & Relationship Management
Build strong, long-term relationships with customer teams.
Lead Customer Success Reviews and Steering Committees.
Serve as the voice of the customer within Stratumn.
Ensure customers fully understand Stratumn’s capabilities and best practices.
Coordination with Solution Engineers
Collaborate daily with Solution Engineers to ensure complete and accurate configuration.
Translate customer requirements into functional specifications.
Support the review of process configuration and participate in troubleshooting.
Coordinate
📌 Customer Success Manager – Stratumn Mumbai (India)
🏢 Sia
📍 India